Moving property

We understand how stressful it can be moving properties therefore we will accept customers own meter readings for domestic and small commercial business.

• simply take a note of the meter number(s) and reading(s) from both properties, ensuring that this is carried out on the agreed handover date and complete the online application form below:
• please note that when vacating a property the electricity supply will not be disconnected.
• If you are signing up a smart meter (a letter S within the meter number) please contact our team on 687675 to check the status as smart meters can be multi use for standard billing and our SmarterPAYG. It is important to call us so we can ensure continuation of supply.
• We are currently unable to move existing prepayment customers onto the SmarterPAYG service when they move house. This will be available in the next phase of our roll out programme.
• Opening hours (excluding public and bank holidays) 
  • Monday to Thursday 8:30am to 5:00pm  
  • Friday 8:30am to 4:30pm