Domestic tariffs

 Standard Domestic Customers  

We obtain and process a meter reading each quarter and issue bills within a few working days.

 Basic Domestic Customers  

The basic domestic tariff has an uplifted daily standing charge and will be applied to those domestic customers who have Opted out of having a smart meter and will instead have a meter installed that excludes the communications module. This increased charge reflects the additional costs incurred by us in maintaining a legacy billing process. This would only apply from the point the modified meter is installed. This does not apply to those customers who are still waiting for a smart meter appointment or already have a smart meter but have chosen not to use the SmarterLiving App.

Sign up for Direct Debit and e-billing which will provide you with an extra £1.50 discount on your quarterly bill. 

• FAQ - Your bill explained

Prepayment Meters

The unit charge and standing charge in our smarterPAYG application is subject to 1% prompt payment discount and 5% VAT, which aligns with the standard domestic customer. Those customers who are on our two rate comfy heat tariff will have an off peak rate of 17.1p between the hours of Midnight to 6am and 2pm to 4pm (UTC).

• Pre-payment meter outlets
• SmarterPAYG

Domestic Comfy Heat  

Please Note The times do not alter with British summer time (BST) off-peak hours effectively become  01:00 to 07:00 and 15:00 to 17:00 (BST). 

We read all our electricity meters quarterly and issue bills within a few working days.

Comfy Heat is a two-rate tariff that is available to domestic customers using electricity as the primary source of heating for their property. 

There are a number of contractors on the Island who provide design advice, these can be found in the Yellow Pages.

We are not permitted to recommend any contractor but do suggest that they are approved members of the NICEIC, the ECA or IOM Government Approved.

Comfy Heat Tariff includes two categories, DT (Electric heating) and DT1 (Heat pump). The Tariff is a two-rate tariff and is subject to Direct Debit payments only. It is available to Domestic customers using electric heating and water heating up to 15kW single-phase or up to 48kW for 3-phase. The tariff is available to domestic customers where the source of heating and water heating at the property is electricity.

If any part of the property is heated by oil, gas or a hybrid heat pump system then the property will not qualify for the tariff.

To receive extra discounts, why not sign up for Direct Debit and e-billing now.

Comfy Heat Tariff Leaflet

 Electric vehicle tariff

Please Note The times do not alter with British summer time (BST) off-peak hours effectively become 01:00 to 08:00 (BST). 

The electric vehicle charging tariff is available to domestic customers who wish to charge their own electric vehicle for their personal use.

The electric vehicle charging tariff will be effective from the date we install the metering equipment. Your quarterly bill will consist of units consumed from your meter at the standard domestic tariff rate and units consumed at the off-peak electric vehicle charging rate.

Once the meter is installed we maintain the right to monitor your supply for fair usage and continued eligibility for the electric vehicle tariff however you are responsible to ensure that your electricity supply switches at the appropriate time by carrying out regular checks of the switching times of the meter.  If you have any concerns you should contact our customer service team immediately on 687675

Domestic customers are eligible for the electric vehicle charging tariff subject to meeting the criteria. Not all customers premises may be suitable for the installation of an electric vehicle meter. This may be due to the proximity of the electric vehicle parking arrangements or the existing electricity supply to the property.

We reserve the right to revert your supply to a standard tariff should you no longer meet the criteria or fall outside the fair usage criteria

For further information and what to do next please read our  Electric Vehicle Tariff Guidance

Sustainable generation tariff

This tariff is available to domestic (DSG) and commercial (CSG) customers for Zero-Carbon, Green Generation ONLY. This may include wind or water turbines, PV arrays or a combination of installations. The tariff allows the customer to sell units generated back to us at a fixed rate. It operates as a “bolt-on” to existing tariffs and does not attract any additional standing charges or fees. The maximum export capacity is subject to a network study and must not exceed 10kW Domestic or 50kW Commercial and comply with relevant G98, G99 or G100 Engineering Standard.  Not all properties will be suitable for connecting Sustainable Generation.

Sustainable generation tariff

* payment for electricity units generated and sold to us.

Sustainable Generation Tariff