Priority Care is our confidential, free of charge service designed for our most vulnerable customers. This service will provide you with peace of mind as a Priority Care registered customer you will benefit from extra care and attention during service interruptions. 

To be eligible for this service, you must be reliant on your electricity or water supply for:

  • medical equipment such as home dialysis or oxygen concentrators
  • mobility around the home such as stair lifts and adjustable beds 
  • registered disabled or chronically sick
  • have poor sight and/or hearing difficulties

If you, or someone you know, would benefit from this Priority Care service then please complete an application form to register or call our Customer Services Team on (01624) 687687 (Option 5) for further information or email

Be Winter Prepared

Customers dependent on 100% uninterrupted electricity supply

Unfortunately, we cannot guarantee an uninterrupted supply. If an uninterrupted supply is essential to you, you may need to make alternative arrangements through your doctor or a social worker. If you experience a loss of supply and you have any concerns that you or a family member may be at risk, please ring Nobles Hospital (01624) 650000. The oxygen delivery services (managed by DH Estates) is also accessible via the Nobles Hospital Helpdesk on (01624) 650000.

Customer Protection – Electricity Disconnection.

It is our mission to deliver life's essential services for our Island. We are dedicated to supporting our customers, especially those who are vulnerable, all year round.

Customers who are concerned about their electricity bills should get in touch with our customer care team, who are best placed to offer advice. Each enquiry is treated confidentially and the support provided is specific to each situation. Details of our support can be found here.