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Your installation

Manx Utilities is installing smart electricity meters Island-wide. All meters (nearly 50,000 in total) are being replaced with smart meters within the next four years. This roll-out is a significant investment in the Island’s electricity network for the benefit of the Island’s residents and the resilience of our infrastructure. It futureproofs our network and will provide several short- and long-term benefits, not least the capability to integrate widespread microgeneration and renewable sources of electricity generation on an industrial scale.

This short video introduces smart meters and why they are of great benefit to our customers and the Island.

The installation

Our dedicated installers are replacing all existing meters for domestic and business customers. Replacement meters are installed at no charge to the customer and with a minimum amount of disruption. Where required, we may have to undertake a pre-installation survey.

Please watch this short video, which explains what will happen when it is time for your new meter to be installed.

Smart metering installation code of practice

The smart metering installation code of practice specifies the minimum standards for Manx Utilities to follow in relation to customer-facing aspects of the installation of a smart metering system.

It aims to explain what will take place during the smart meter installation to ensure a positive customer experience of the installation process, to guarantee customers’ safety during and post installations, and to support the delivery of programme benefits including, but not limited to, long-term customer behavioural changes.

You can read the code here.