Public Charging updates

Update: 29th May 2025

Justification for Increasing Pre-Authorisation Fee for EV Charging Service

We have observed that a small number of users do not have sufficient funds in their account to pay for transactions, resulting in lost revenue for our EV charging service. To address this issue and prevent transaction losses, we propose increasing the pre-authorisation fee from £1 to £5.

Reasons for the Increase:

1. Preventing Transaction Losses: The current pre-authorisation fee of £1 is insufficient to cover the cost of transactions for users who do not have enough funds. By increasing the fee to £5, we can ensure that users have adequate funds available, thereby reducing the risk of unpaid transactions and lost revenue.
2. Improving User Experience: By preventing transaction failures due to insufficient funds, we can enhance the overall user experience. Users will be able to charge their vehicles without interruptions, leading to greater satisfaction and trust in our service.
3. Addressing Oversight: We understand that insufficient funds in users' accounts may be an oversight. By increasing the pre-authorisation fee, we can help users avoid transaction failures and ensure they have sufficient funds available for charging their vehicles.
4. Immediate Release of Balance: It is important to note that the pre-authorisation fee is only held temporarily and only applies to App and Web-pay charging. Once the charging session is completed, only the actual cost of charging is deducted, and the remaining balance is released immediately without any wait.

Conclusion:

Increasing the pre-authorisation fee from £1 to £5 is a necessary step to prevent transaction losses, enhance service reliability, improve user experience, support operational costs, address potential oversights, and ensure the immediate release of any remaining balance. We believe that this change will benefit both our users and our organisation by ensuring a more efficient and sustainable EV charging service.

Updated: 3 April 2025

In order to use the new Evolt public charging points, drivers will be required to set up an account at www.evoltnetwork.co.uk.

During registration drivers can order an RFID card, which will enable a simple tap to start a charge and tap to stop a charge. Other payment methods are via the App or by using Web-pay, details can be found at https://evoltnetwork.co.uk/payment-methods/

When charging the following Pre-Authorisation fees are applicable –

• RFID charging - £0
• App charging - £1
• Web-pay - £1
• Contactless, where available - £5

Please note the Pre-Authorisation fee is only held temporarily and does not leave your account, you are only charged for the power delivered.

Chargers being updated April 2025;

• Loch Promenade, Douglas (Paparazzi)
• Comis Hotel

Chargers updated;

• Manx Utilities Headquarters
• Jurby Medical Centre 
• The Bowl, Douglas 
• The Arboretum, St Johns
• Glen Helen Lodge 
• Shore Road, Port Erin 
• Bradda Glen
• Elm Tree Road, Onchan
• Town Square, Ramsey
• East Quay, Peel 
• Old Grammar School, Castletown 

Updated: 25 November 2024

RFID cards are being provided without a fee, up until the end of December 2024.

£35 charging fee to be removed for those charging on the Isle of Man.  Manx Utilities will be responsible for the control of charges being applied to the Island’s public charging network.

Chargers being replaced week commencing 25 November 2024;

• Monday - Market Sq Ramsey
• Tuesday - Easy Quay Peel
• Wednesday - Loch Prom - Paparazzi
• Thursday - Comis Hotel

Updated: 13 November 2024

In order to use the new Evolt public charging points, drivers will be required to set up an account at www.evoltnetwork.co.uk.

During registration drivers can order an RFID card, which will enable a simple tap to start a charge and tap to stop a charge. Other payment methods are via the App or by using Web-pay, details can be found at https://evoltnetwork.co.uk/payment-methods/

Chargers replaced:

• Manx Utilities Headquarters
• Jurby Prison
• Jurby Medical Centre
• The Bowl Car Park, Douglas
• The Arboretum, St Johns
• Glen Helen Lodge

Being replaced 13 November 2024;

• Shore Road, Port Erin
• Bradda Glen

To be replaced 14 November 2024:

• Elm Tree Road, Onchan

 

Updated: 6 November 2024

In order to use the new Evolt public charging points, drivers will be required to set up an account at www.evoltnetwork.co.uk.

During registration drivers can order an RFID card, which will enable a simple tap to start a charge and tap to stop a charge. Other payment methods are via the App or by using Web-pay, details can be found at https://evoltnetwork.co.uk/payment-methods/

Chargers will be replaced initially at:

• Manx Utilities Headquarters
• Jurby Medical Centre
• The Bowl, Douglas
• The Arboretum, St Johns
• Glen Helen Lodge
• Shore Road, Port Erin
• Bradda Glen
• Elm Tree Road, Onchan
• Town Square, Ramsey
• East Quay, Peel
• Loch Promenade, Douglas
• Comis Hotel
• Old Grammar School, Castletown