Report a problem
To report a problem with your electricity, sewerage or water contact us on (01624) 687687.
Available 24 hours, 365 days a year.
Have you lost your electricity supply?
Prior to phoning us with an electricity fault have you checked the following;
Firstly, check whether your neighbours have lost their supply too?
If your neighbours DON'T have power
Call us on (01624) 687687
If your neighbours DO have power
Carry out the following checks to help find the cause of your loss of supply:
- check the trip switch. If the trip switch is off, switch it back on. If it switches off again, one of your appliances may be faulty
- do you have a key meter? You may have run out of credit
- have you lost only part of your supply? If this is the case, there may be something wrong with your wiring and you’ll probably need to contact an electrician
If you have no water please look at our information on low water pressure or no water prior to phoning us.
Blocked drain or sewer?
If you think there is a blockage please see our blocked drains and sewers page for more information.
Please record the details on the DOI Report a Problem form, this information will be sent directly through to us to be dealt with (during office hours only).
Electric vehicle charging
Our electric vehicle charging units are supported by pod point and any issues with charging should be raised in the first instance with: firstname.lastname@example.org or via their 24 hour help line on 03330063503