We collect and process information, including personal information, to provide effective and efficient public services.  We process different information about you depending on how you interact with us. Below you will find an overview of the categories of information that we may collect:

How we collect this information  

Examples of types of information

When you set up or apply for a service; the Customer Account is based on supply address

Property or Land ID; address, contact details

Maintenance of your Customer account, Fault reporting or when you contact us for any reason; appropriate personal identification, any representative and/or carer, and contact details

Title, Name, date of birth, address

Email, land and mobile telephone numbers

SMART meters will collect, in near-real time energy usage; they are self-reading and are able to send automatic readings.

More Smart metering information and options can be found on our website here

Energy consumption at 30-minute periods of supply will be collected hourly: other operational Alerts will be instantaneous.

When you make a payment by the various methods available; financial information

Bank details - Direct Debit, Cheque, Debit and Credit Card.

Applications for tenders, contractors; certified suppliers or evidence of associated required memberships

Vendor and company details: business name, job title, qualifications tickets, accreditation's or certificates

Land Registry to provide, or assist, when we need to establish ownership of land

Land owner names, and any contact details

CCTV when you visit our premises, various sites and assets

Biometric images

If you complete an online form, enter a competition or complete a survey

Information supplied as  described in any part of the application process

Alterations of Tariffs; to include any requested installation quotes or estimates, may also involve a change to household meter types

Reason for tariff change; usage that may identify patterns of use and build or property typr

Cookies on website, internet browsing and operating systems

IP Address and locations

Sensitive or special category information may also be collected when you sign up a customer Account, or for the Priority Customer Care (PCC) Register either for yourself or another member of your household - if you give us information on behalf of someone else, you are confirming that you’ve given them the information in this policy, and that they agree for us to use their information in the way we describe in the application.

If you give us sensitive information about yourself or other people (like health details or details of any criminal convictions) you agree – and confirm the person the information is about has agreed – that we can use this information in the ways set out here.