Domestic tariffs

Standard Domestic Customers

We obtain and process a meter reading each quarter and issue bills within a few working days.

 Basic Domestic Customers  

The basic domestic tariff has an uplifted daily standing charge and will be applied to those domestic customers who have Opted out of having a smart meter and will instead have a meter installed that excludes the communications module. This increased charge reflects the additional costs incurred by us in maintaining a legacy billing process. This would only apply from the point the modified meter is installed. This does not apply to those customers who are still waiting for a smart meter appointment or already have a smart meter but have chosen not to use the SmarterLiving App.

Sign up for Direct Debit and e-billing which will provide you with an extra £1.50 discount on your quarterly bill. 

• FAQ - Your bill explained

Prepayment Meters

The unit charge and standing charge in our smarterPAYG application is subject to 1% prompt payment discount and 5% VAT, which aligns with the standard domestic customer. Those customers who are on our two rate comfy heat tariff will have an off peak rate of 17.1p between the hours of Midnight to 6am and 2pm to 4pm (UTC).

• Pre-payment meter outlets
• SmarterPAYG

What is the Comfy Heat Tariff?

The Comfy Heat tariff is two rate tariff designed for homes that use electric heating and electric water heating.

With this tariff, your property will benefit from 8 hours of discounted electricity every day.

Who is it for?

This tariff is available to customers whose sole source of heating and hot water is electricity.
If your home uses any of the following, you won’t be eligible:

• Gas heating
• Oil heating
• A hybrid heat pump system

Is there a cost to change tariff?

Yes. There is a minimum charge to switch tariffs, which covers the engineering and administration work required.
If we need to make changes to your supply setup, there may be additional costs depending on the complexity of the work.

You can find the minimum tariff‑change cost on the Electricity Network Enquiry page.

Rates 

Please Note The times alter with British summer time (BST) off-peak hours effectively become 01:00 to 07:00 and 15:00 to 17:00 (BST). It is the customers responsibility to synchronise their off-peak usage with the time displayed on the meters internal clock. 

Before you install any equipment

To make sure everything is safe and compliant, please speak to a Part P–compliant electrical contractor. They will be able to assess your home and recommend the most suitable setup.

Important information to know

• All equipment installed must meet the current BS7671 IET Wiring Regulations.
• Equipment must be hardwired. Plug‑in devices unfortunately don’t qualify.
• Any electrical work carried out in a domestic property must be completed and certified by a Part P–compliant electrician. You can find more details and a list of local Part P contractors here: https://pabc.gov.im/building-control/building-control/electrical-installations-in-homes/
• Manx Utilities cannot recommend or endorse any contractors.

How do I apply?

To get started, simply complete an Electricity Network Enquiry form.

When you submit your form, please include:

• A clear photo of your electricity meter and the surrounding area
• Full details of all the equipment you plan to install
• Data sheets for each piece of equipment

Providing this information upfront helps us review your application quickly and avoid any delays.

What happens after I apply?

* Possible extra costs:
If any changes are needed to our network or to your service cable, additional charges may apply. This will depend on the complexity of the work required.

** For renewable generation systems:
You’ll also need to provide:

• Type Test Certification
• The relevant G98, G99, or G100 commissioning form

What is the Electric Vehicle Tariff?

The Electric Vehicle (EV) Tariff is a two‑rate tariff designed for home EV charging.

With this tariff, your property will benefit from 7 hours of discounted electricity each day, helping to reduce the cost of charging your vehicle.

Who is it for?

This tariff is available to domestic customers who have off‑street parking for installing their own home EV charging point.

The installed charging point must comply with the current BS7671 IET Wiring Regulations.

Is there a cost to change tariff?

Yes. There is a minimum charge to switch tariffs, which covers the engineering and administration work required.
If we need to make changes to your supply setup, there may be additional costs depending on the complexity of the work.

You can find the minimum tariff‑change cost on the Electricity Network Enquiry page.

Rates 

Please Note The times alter with British summer time (BST) off-peak hours effectively become 01:00 to 08:00. It is the customers responsibility to synchronise their off-peak usage with the time displayed on the meters internal clock. 

Before you install any equipment

To make sure everything is safe and compliant, please speak to a Part P–compliant electrical contractor. They will be able to assess your home and recommend the most suitable setup.

Important information to know

• All equipment installed must meet the current BS7671 IET Wiring Regulations.
• Any electrical work carried out in a domestic property must be completed and certified by a Part P–compliant electrician. You can find more details and a list of local Part P contractors here: https://pabc.gov.im/building-control/building-control/electrical-installations-in-homes/
• Manx Utilities cannot recommend or endorse any contractors.

How do I apply?

To get started, simply complete an Electricity Network Enquiry form.

When you submit your form, please include:

• A clear photo of your electricity meter and the surrounding area
• Full details of all the equipment you plan to install
• Data sheets for each piece of equipment

Providing this information upfront helps us review your application quickly and avoid any delays.

What happens after I apply?

* Possible extra costs:
If any changes are needed to our network or to your service cable, additional charges may apply. This will depend on the complexity of the work required.

** For renewable generation systems:
You’ll also need to provide:

• Type Test Certification
• The relevant G98, G99, or G100 commissioning form

What is the Domestic Sustainable Generation?

The Domestic Sustainable Generation Tariff is an add‑on to your existing electricity tariff that allows you to sell the renewable electricity you generate back to us at a fixed rate.

This tariff supports small‑scale renewable installations with a maximum export capacity up to 10 kW.
Please note: this export capacity is subject to network studies and may be reduced if the installation could have a negative impact on the electricity network.

All renewable generation systems must meet the relevant ENA EREC G98, G99 or G100 Engineering Standards.

Who is it for?

This tariff is available to customers who install renewable generation equipment, such as:

• Solar PV panels
• Wind turbines
• Hydro generators
• Or a combination of these technologies

Because Isle of Man legislation differs from UK legislation, you must not connect any generation equipment to the Manx Utilities network until you have received written approval from us.

Is there a Cost to Change Tariff?

Yes. There is a minimum charge to switch tariffs, which covers the engineering and administration work required.
If we need to make changes to your supply setup, there may be additional costs depending on the complexity of the work.

You can find the minimum tariff‑change cost on the Electricity Network Enquiry page.

Rates 

* Payment for electricity units generated and sold to us. 

Before You Install Any Equipment

To make sure everything is safe and compliant, please speak to a Part P–compliant electrical contractor. They will be able to assess your home and recommend the most suitable setup.

Important Information to Know

• All renewable generation equipment must meet the relevant ENA EREC G98, G99 or G100 standards. Please see ENA Connect Direct for list of compliant devices.
• All equipment installed must meet the current BS7671 IET Wiring Regulations.
• Equipment must be hardwired. Plug‑in devices unfortunately don’t qualify. You can find more information about Plug in Solar here.
• Any electrical work carried out in a domestic property must be completed and certified by a Part P–compliant electrician. You can find more details and a list of local Part P contractors here: https://pabc.gov.im/building-control/building-control/electrical-installations-in-homes/
• Manx Utilities cannot recommend or endorse any contractors.

How Do I Apply?

To get started, simply complete an Electricity Network Enquiry form.

When you submit your form, please include:

• A clear photo of your electricity meter and the surrounding area
• Full details of all the equipment you plan to install
• Data sheets for each piece of equipment
• Provide the relevant G98, G99, or G100 application forms.

Providing this information upfront helps us review your application quickly and avoid any delays.

What happens after I apply?

* Possible extra costs:
If any changes are needed to our network or to your service cable, additional charges may apply. This will depend on the complexity of the work required.

** For renewable generation systems:
You’ll also need to provide:

• Type Test Certification
• The relevant G98, G99, or G100 commissioning form