Smart metering will provide us with the technology required to best meet our statutory duty to develop and maintain an efficient and economical system of electricity supply and promote the economical use of electricity by consumers. We can:

  • Use information to maintain high system reliability. Smart data will provide us with deeper, more accurate understanding of network demands. Analysis of information about the performance of the distribution network can help better match generation with supply, with reduced environmental impact.
  • Provide more timely customer solutions. Smart meters provide focussed outage alerts notifying us when homes and areas suffer power outages, leading to a reduction in fault response times and assisting with fault finding.
  • Increase cost-effectiveness of operations. Smart metering will at the same time reduce the servicing cost through more intelligent investments in the network, along with streamlining of processes. It will minimise service calls and meter-reading visits.